Orpheus Spa Hotel - Devin

This is the worst hotel I have EVER stayed in. AVOID at any cost! The GENERAL MANAGER is some kind of PRIMATE! Extremely rude person, lacking any skills and probably has not even graduated from basic school! He called me mentally unstable just because I went there to ask for extra deck beds, since there was not even one unoccupied. Next to that they let people in who are not guests of the hotel for 4 leva, to use the deck beds and swimming pool, while they cannot provide the people staying in the hotel with one. He told me to lay down on the grass and when I refused to to that he told me he will put us all out of the hotel rooms!!!! It is advertised as a 5 star hotel, and you pay also for a 5 star one, but eventually we were staying at 3 star one (which is part of the hotel). Breakfast is horrible. People doing jail time surely enjoy a better breakfast.

There are none!

Bad food. Extremely bad service. Staff is rude. Mold in the rooms. No air-conditioning. Filthy swimming pool (inside one).

The accommodation was very spacious esp the bathroom, and comfortable. The swimming pool complex was enormous, and when there were no chairs available for us, the attendant fetched some more. The central location was both good and bad - good because it was handy for the town centre; bad because the views were not attractive.

The common areas of the hotel were characterless and unwelcoming. The reception desk was unmanned when we arrived, as the staff were gossiping in the office, which was the position during most of our stay. We were offered no help in bringing in our bags, although we were laden - the member of staff just watched us. The buildings around the hotel were run down and unattractive. Breakfast on the first morning was awful - just two bowls of cereal and a basket of stale bread - although we could order other things, the lack of a common language made this hard. The pool was open to non-residents and at the week-end was really crowded. In summary - nice hotel, shame about the staff.

Good restaurant (great waiter), large comfortable rooms, excellent beds, spacious well equipped bathroom. Staff were friendly and helpful

Floors in the spa were very slippery when wet. Breakfast was disappointing - we came down at 8,30am, an hour after it opened, and most of the food looked as if it had been there for that long dry and hard.

Mineral water characteristics, spa facilities, massage

Reduced quality, obvious lack of funds, hygiene, lack of staff

Swimming pool

Poor towels, poor breakfast. No idea, how the hotel has got its five stars?

Spa center phantastic

An enjoyable stay and a comfortable room but the hotel is in a weird position situated amongst old communist block high rises. The hotel pool was stunning especially at night lit up. Furnishings rather tired.

Location